Product Care

Any products with 22k gold are hand wash only and are not microwave safe. All gold-free stoneware and bone china products are dishwasher, microwave and oven safe (avoid extreme temperature changes e.g. do not take a ceramic dish out of the freezer and place it straight into a hot oven). 

Candle Care

On first lighting, keep your candle lit for at least 3-4 hours or until the pool of melted wax covers the width of the holder. This will prevent the wax from tunnelling. Avoid short burn times if possible. Unglazed ceramic surfaces can get marked over time - wash carefully with a brush and warm soapy water. Keep the wick trimmed to 1cm and please read the safety sticker on the base of your candle. Burn time: approximately 30 hours.

FAQs

Can you gift wrap my order? 

Yes, all orders will be wrapped in an Emma Alington gift box, which is safely packed inside a postage box. 

How much does postage cost?

Postage is approximately £7.00, however it may be more or less than that depending on the weight of your order and where it is being sent to. 

Where do you ship?

Orders can be posted worldwide. Shipping rates are preloaded and are calculated at the checkout. 

How long will it take for my order to arrive?

Items will be dispatched from the studio 4-5 days from when the order was placed. Domestic orders usually take 1-2 working days to arrive after being dispatched. You will be notified when your order is on its way to you. If products are listed as out of stock, items will be restocked shortly. 

Are there additional fees for international orders?

There can be, and this will depend upon your country's custom policies. Please review your local importing fees and taxes to avoid any surprises. 

What is your refund and returns policy?

If you wish to return your order, please contact us within 14 days of receiving your item(s) and a refund will be issued. Unfortunately, costs for return postage are not refundable.  

Will my ceramics travel safely across the UK/ocean/other side of the world?

Absolutely. All orders are carefully packaged to ensure things stay safe in one piece. If you do happen to encounter any issues with your shipment, please contact us immediately. 

Can I place a private custom order?

Yes - if you would like something bespoke or customised, please contact us or have a look at our bespoke page to find out more about this service. 

Can I place a wholesale order?

Yes - please get in touch at emma@alington.co.uk for wholesale information.

Do you offer a design service to work collaboratively with other companies? 

Yes - Emma Alington has designed and created special collections for a variety of clients. If you would like to discuss a collaboration with your company, please contact us or have a look at our bespoke page for further information.